1.   Do you have an exchange policy?
2.   May I exchange my order?
3.   Why are Estelle’s Secret Hair Extensions non-exchangeable if opened?
4.   How can I exchange my hair extensions for the right color?
5.   Do I have to pay for the shipping of my exchange?
6.   When will I receive my exchange?
7.   What is the exchange period?
8.   May I exchange Estelle’s Secret Hair Extensions without contacting you or getting an RMA?
9.   How may I contact you?

1.Do you have an exchange policy?

We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Estelle’s Secret Hair Extension set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.

**Be sure to include the COLOR MATCHING SAMPLE portion from your set of Estelle’s Secret extension as it is part of the full set of extensions! The COLOR MATCHING SAMPLE piece may NOT be died, cut or altered in any way in order to still receive a refund for the extensions or a color exchange!**

***All STYLING TOOLS purchased with a discount code are considered FINAL SALE items and are not eligible for return or exchange. 

All Haircare products are final sale, no returns or exchanges. 

2.May I exchange my order?

1.We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.

You may exchange your Estelle’s Secret Hair Extensions order ONLY if they have NOT been opened and not taken out of the packaging within the 30 days of receiving your order. Estelle’s Secret Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.

Estelle’s Secret hair can only do returns for sets with in the same range, If you wish to return your set for a different set range your exchange will be treated as a return.

3.Why are Estelle’s Secret Hair Extensions non-exchangeable if opened?

Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients. We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.

4.How can I exchange my hair extensions to the right color?

You must contact us first at ([email protected]) within the industry leading thirty (30) day exchange period.  All Estelle’s Secret Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice. We will then provide you with our return address and instructions, which is in Southern California, where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.

5.Do I have to pay for the shipping of my exchange?

WE PAY FOR THE FIRST RETURN SHIPPING ONLY on an order in the USA ONLY.  After that and in any other places other than the US you are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Estelle’s Secret Hair will not be held responsible for lost returns.

Shipping costs associated with us sending you your exchange will apply.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.

We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Estelle’s Secret Hair Extension set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.

6.When will I receive my exchange?

We will send you the different color hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened, which is protected by a security seal.

7.What is the exchange period?

We will provide an exchange for unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.

8.May I exchange Estelle’s Secret Hair Extensions without contacting you or getting an RMA?

No. You must contact us prior to sending your exchange as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

9.How may I contact you?

You may contact us by e-mail at [email protected] and we will reply to you within 24 hours.