International transaction fee
Estelles Secret is a Danish operated company based in Copenhagen, Denmark, with shipping facilities in the United States. If you are ordering outside of Denmark, your credit card company or bank might charge you a fee of $3-$5 that might even display as if it was charged by Estelles Secret. This fee is not charged by Estelles Secret as it is charged directly by your bank because you are purchasing something outside of your country of origin. We cannot refund this fee as it is not charged by Estelles Secret. Please contact your credit card provider or bank in regards to this charge.
Shipping & Verification
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Zip Code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.