Exchange clip in hair extensions - Estelles Secret
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Can I Exchange my Item?

Of course! We are more than happy to help you with any exchanges within the 30 days Exchange Period as long as the extensions has NOT been worn, tampered with, or been removed from its original package. DO NOT break the security seal on the main package. If the security seal has been broken, we are unable to exchange your order.

Why Are Estelles Secret Clip-In Hair Extensions Non-Exchangeable If Opened?

It’s all about hygiene, and we take no chances when it comes to this matter. Human hair extensions are considered a hygienic product. As we take public safety very seriously, we DO NOT ALLOW open items to be returned for the safety of all of our customers.

It’s nice to know that we are not alone in doing so as many hair extension suppliers also do not allow returns on opened items.

How Can I Exchange the Color of My Clip in Hair Extensions?

Please make sure to first send us a message, and we will get back to you within 24 hours. (within the 30 Day Return Period)

Get in touch through:

Instagram ❥ 

Facebook ❥ 

Or email us at help@estellessecret.com. We are here to help 24/7.

We will then issue you a Return Merchandise Authorization (RMA), and provide you with our return address where the return items will be inspected to see if you qualify for a return. Keep in mind that all exchanges must be accompanied by a copy of your invoice.
IMPORTANT NOTE: All Estelles Secret Extensions must be shipped back UNOPENED in its original packaging, and the packaging must not be defaced in any way, or an exchange will not be issued. Only the smaller pocket providing the sample hair may be opened.

When Will I Receive My Exchange?

We will send you your new color hair extensions as soon as we have received and inspected that the returned hair extensions have NOT been worn, tampered with, or been removed from its original package.

If the security seal has been broken, we are unable to process a refund for you.

Do I Pay for the Shipping of My Return?

We offer you a safe and fast way to return the merchandise with UPS tracked delivery. You are responsible for the additional return shipping cost of $15. The payment link will be sent to you by email. Once you have made the payment, your shipping label will be automatically emailed to you and all you have to do is to call UPS to pick up the package at your place.

 What Is the Exchange Period?

We will provide an exchange on UNOPENED hair extensions within industry leading (thirty) 30 days of the date that you receive your hair extensions.

Can I Exchange My Item without Contacting Estelles Secret or Getting an RMA?

No, you must contact us prior to sending your exchange. The RMA (that we issue you with) facilitates tracking of your returned product and expedites your refund.

IMPORTANT NOTE: exchanges for merchandise returned without contacting us will be denied as exchanges can’t be directly accepted at our warehouse facility.